The site www.biorganicnutrition.com is published by the company:
« KARIKAS ORTHOMOLECULAR NUTRITION LTD »
Limited liability company with a capital of € 5,000 (Private Limited Company limited by shares)
Registered in the UK under Number 10344070
Head office address:27 Old Gloucester Street, London, WC1N 3AX, UK
This Agreement constitutes Your agreement with Biorganic Nutrition with respect to Your use of the Service. You must abide by all of the terms and conditions of the Agreement in order to become or remain an authorized user of the Service.
The products presented on the site www.biorganicnutrition.com are Dietary Supplements who benefit from the intra-Community freedom of movement. These are not medications.These Dietary Supplements should only be consumed as part of a varied and balanced diet and a healthy lifestyle.These products are not sold to prevent or treat diseases.If you are suffering from an illness, please continue to visit your doctor. Pictures on the site are presented for information purposes, and are not the real scale of the products.
TERMS OF SALE Online sales (e-commerce):
The Conditions of Sale of the companies of the group "KARIKAS" are those imposed by the European legislation as below:Commercial websites selling goods or services over the internet are subject to the same regulations as distance selling (SVC), including reporting obligations (protection of consumers, TVA), mandatory information, specific rules of prospecting...
The online merchant must fulfill certain obligations:
- obtain the customers' agreement
- inform the customers of their right to access, modify and delete any collected information,
- ensure the security of the information systems and the confidentiality of the data,
- specify a data retention period.
The online merchant is not allowed to send commercial emails without the recipient's agreement, given at the time of the collection of the email, unless the person is already a customer and the prospecting concerns goods identical to those already provided.
In both cases, the person must, at the time of the collection of his address, be informed of its use for prospecting, and be able to oppose it.
The order must be placed in 3 mandatory steps:
- viewing of the details of the order and its total price,
- fixing of possible errors,
- confirmation of the order.
These steps must appear on the site accompanied by the following:
-the technical means allowing the user, prior to the conclusion of the contract, to identify mistakes and correct them,
- the languages offered for the conclusion of the contract,
- the means to consult the professional and trade rules to which the vendor is subject.
These terms do not apply to contracts for supply of goods or service concluded exclusively by exchange of emails.
The site manager is responsible for the execution of the contract concluded at a distance
(including delivery), unless the improper performance is attributable to the buyer, to a third party, or to a case of force majeure.
the seller must immediately send an email of acknowledgement of sale and shall also issue an invoice to its customer upon delivery. Payment can be made when ordering or cash on delivery (in such a case, extra charges may apply). The seller can offer different types of payment: encrypted payment by credit card, electronic wallet, SMS, Internet service provider (ISP), etc.
For payment by credit card, the merchant must subscribe a contract of distance selling with his bank.
In case of dispute or fraudulent use, the merchant must assume the costs of the sale and the customer is not responsible if the payment has been done remotely without physical use of the credit card (use of the credit card number). The card holder must have filed a claim within 70 days from the date of the disputed transaction (deadline extended to 120 days by the contract).
The funds are credited to the account holder of the credit card or returned without charge one month at the latest from the receipt of the dispute.
The online shopper, like any SVC consumer, has a right of retraction of 14 days from the day when he takes possession of the goods or accept the offer of a service, without any justification or payment of penalties on its part . He may however be liable for the return costs. This right of retraction also applies to sale, used or destocking items. At the conclusion of the contract, the customer must be informed of the terms of retraction: time period for return, starting point, product refund, payment for return shipping costs, etc.
The trader must provide the consumer before the contract is concluded with a retraction form as below:
To the attention of ..................................................... [the trader here inserts his name, geographical address and, when available, his fax number and e-mail address]:
I/We (*) notifies you of my/our (*) retraction of the contract for the sale of the goods (*) mentioned below:
Ordered on (*)/ received on (*):
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only in the case of notification of the present form on paper):
(*) Delete as appropriate.
Send this mail by registered letter with acknowledgment of receipt
ou by email to: firstname.lastname@example.org
The refund of all payments, including delivery costs, must be made within 14 days from the moment the trader is informed of the decision of the customer to retract.